Auto assingement of a chat based on which number is being used in the chat

When a new chat is received, the system should identify the phone number associated with the conversation and compare it with the predefined list of numbers and responsible profiles. If the number matches an existing rule, the chat should be automatically assigned to the corresponding responsible profile. If there is no match, the chat should be assigned to the general queue for manual triage.

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Upvoters
Status

In Review

Board

πŸ’‘ Feature Request

Date

About 1 month ago

Author

Paulo Cezar Diniz

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