Introducing Team Chat + Weekly Product Updates

A new Team Chat feature, AI improvements, and a set of fixes and updates across the platform.

💬 Team Chat: Talk to Your Team Without Switching Tabs

Discuss, collaborate, and take action on customer conversations in real time, right inside Periskope.

Press Cmd/Ctrl + K to open Team Chat instantly.

With it, you can:

→ Tag teammates with @ to loop them in instantly
→ Mention any chat, ticket, or task with # for instant context
→ Attach any customer message directly to Team Chat
→ Get notified the moment someone tags you

🤖 AI & Automation: Improvements & More Control

Here’s what’s new:

→ Restrict AI responses to specific org phone numbers, useful if you manage multiple numbers and only want AI active on certain ones
→ Improved AI response quality in conversations
→ Automatically attach tickets to messages via triggers

🔌 APIs: More Visibility and Control Over Messaging

We’ve introduced new APIs to help you monitor and manage messaging workflows more effectively:

→ Check message status in real time (link)
→ Track broadcast delivery status
→ Monitor message queue status and health (link)
→ Purge message queues when needed (link)

These build on our existing queue APIs and give you better control over message processing and reliability.

⚙️ Console & Performance Improvements

→ Filter message exports by specific chats to pull exactly the data you need
→ Faster exports with backend processing
→ Improved reliability with better logging for automation

✨ Editor & Usability Updates

→ Strikethrough text support is now available in the message editor
→ Better handling and formatting of message content across chats

🐛 Bug Fixes

→ Fixed the AI agent not respecting operational hours
→ Fixed AI scoping issues across organizations
→ Fixed export issues for free trial accounts
→ Fixed phone number formatting in chats
→ Fixed keyboard shortcut inconsistencies
→ Fixed UI issues in shift timings
→ General bug fixes and stability improvements