Your AI now learns from every conversation automatically, filling gaps in your knowledge base without any manual effort. 

And your team can now summarize chats, raise tickets, assign tasks, and update labels directly from any conversation. ✅

Here’s how:

🧠 Make Your AI Smarter with Self-Learning

Your AI now reviews conversations automatically, identifies questions that aren't in your knowledge base, and fills the gaps without any manual effort.

Here's what that looks like in practice:

→ A customer asks, "Do you support refunds after 30 days?" Your knowledge base doesn't have that answer. Your team responds. Your AI detects the gap and adds it automatically so it can answer that question correctly next time.

The more conversations your team handles, the more accurate and consistent your AI gets.

It searches across FAQs, uploaded documents, and self-learned context simultaneously every time it responds, and works across languages too.

Want oversight before anything goes live? Turn on Self-Learned Context Requires Review in your Knowledge Base. Every new item goes into review mode until your team approves it.

Head to AI > Knowledge Base > Self-Learned to get started.

💬 Take Action from Any Conversation with AI Chat Assistant

Every chat now has a built-in AI Chat Assistant in the side panel. Instead of switching tools or scrolling through long threads, your team can handle everything directly from the conversation.

• Ask the AI to summarize a long conversation and get full context instantly

• Create a ticket from a specific message and assign it to a teammate

• Drop private notes into the chat without the customer ever seeing them

• Create tasks and track next steps without leaving the conversation

• Update chat labels like marking a chat as "client" or "priority" instantly

The assistant has full access to your knowledge base and custom tools, so it can fetch answers and trigger actions directly from the chat.

Go to any chat and click the AI tab in the side panel to get started.

And that's a wrap on Periskope Launch Week 11. Five days, five big updates. Explore everything that's new, or book a call to see it all in action.