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Adding Filters like Needs reply and Awaiting Reply

Feature Request


I am using another tool that makes it very easy for me to find which are the chats that have my texts as the last one (categorised as awaiting reply), and then which are the chats that have the last message by anyone other than me (categorised as needs reply).

If we can add these filters and on selecting them, also give the checklist to choose the org phone/s that should be considered for this condition, that’ll be exceptionally helpful.

1. Currently, I have no way to understand which of my clients are not active. If I use last active, it qualifies even those groups where the last message was by me. So me following up every month but client being MIA, wouldn’t get addressed with this filter. I need to find the chats where the last phone is not by me, and/or my other phones that are added.

2. If this feature is built without the checklist to choose org phone/s, then the filtered data may not be accurate at times for that particular team member who’s added with his number on Periskope and wants to look at only those groups that were not replied to by him, or await reply by him.

Posted by Maaz Azam ·
Status: Rejected3 comments

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Comments3

  • Maaz Azam

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    Apr 30, 2025

    Is there any update on this @Bharat Kumar Ramesh ?

    I have explored the awaiting response filter, I believe it shows the chats where there’s no response from an internal number.

    We need to also filter those chats in which we are awaiting response from external numbers. Hence the two segmentations, Awaiting Response and Needs Reply. You can name it as it suits best for all. In the last tool I used, Awaiting response meant awaitig response from the client and needs reply meant where we need to reply.

  • Bharat Kumar Ramesh

    •

    Apr 23, 2025

    We already do have awaiting reply. Is there anything that’s missing with this filter?

    • Maaz Azam

      •

      Apr 24, 2025

      Yes, the nuance I am looking for is to choose the number. I;m not sure if the logic here is for internal numbers, I would assume that’s the case. That if the last message is not by an internal number, then it. is marked under awaiting response. If I have the ability to be able to choose from those internal numbers, it gives me a lot more flexibility. I really like the conditions that you have for labels like Any, All and Not. Something like that would be beneficial.