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Assign chat to Available Team Members

If a chat is already assigned to a team member; however, the team member is currently offline, we need to re-assign the chat to an available team member.

Condition on the round robin assignment should then include:
Variable - Chat Assignee
Condition - is away or offline
Assign chat - select more the list of team members available.

Status: Completed1 comment

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Comments1

  • Bharat Kumar Ramesh

    Team•

    Oct 2, 2025

    Hi, this is available. You can set online status in your round robin settings