Assign chat to Available Team Members

If a chat is already assigned to a team member; however, the team member is currently offline, we need to re-assign the chat to an available team member.

Condition on the round robin assignment should then include:
Variable - Chat Assignee
Condition - is away or offline
Assign chat - select more the list of team members available.

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Upvoters
Status

Completed

Board

💡 Feature Request

Date

7 months ago

Author

Marcé Greyling

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