Assign chat to Available Team Members
If a chat is already assigned to a team member; however, the team member is currently offline, we need to re-assign the chat to an available team member.
Condition on the round robin assignment should then include:
Variable - Chat Assignee
Condition - is away or offline
Assign chat - select more the list of team members available.
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Comments1
Bharat Kumar Ramesh
Oct 2, 2025
Hi, this is available. You can set online status in your round robin settings