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Auto assingement of a chat based on which number is being used in the chat

Feature Request

When a new chat is received, the system should identify the phone number associated with the conversation and compare it with the predefined list of numbers and responsible profiles. If the number matches an existing rule, the chat should be automatically assigned to the corresponding responsible profile. If there is no match, the chat should be assigned to the general queue for manual triage.

Posted by Paulo Cezar Diniz ·
Status: Rejected1 comment

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Comments1

  • Nikil Jonnada

    •

    May 25

    You can do that with the current rule setup. Create a rule which only listens to that org phone . So for every new trigger on that org phone you can assign that particular chat to the Assignee.

    Thankyou