When a new chat is received, the system should identify the phone number associated with the conversation and compare it with the predefined list of numbers and responsible profiles. If the number matches an existing rule, the chat should be automatically assigned to the corresponding responsible profile. If there is no match, the chat should be assigned to the general queue for manual triage.
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In Review
π‘ Feature Request
30 days ago

Paulo Cezar Diniz
Get notified by email when there are changes.
In Review
π‘ Feature Request
30 days ago

Paulo Cezar Diniz
Get notified by email when there are changes.