Bulk Assignment of Messages to Tickets

Currently, when handling a conversation, messages must be assigned to a ticket individually. This process becomes time-consuming when multiple messages belong to the same ticket.

The proposed enhancement is to allow users to select multiple messages within a conversation and assign all selected messages to a specific ticket in a single action.

Expected Workflow

1. Select one or more messages from a conversation.

2. Click the "Assign to Ticket" option.

3. Choose the desired ticket.

4. All selected messages are linked to the chosen ticket at once.

Benefits

• Reduces the time spent on repetitive tasks.

• Improves agent productivity.

• Minimizes the number of clicks required.

• Enhances the user experience when managing conversations with multiple messages related to the same ticket.