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Bulk export of chat audit logs (all chats, not one at a time)

Currently, chat audit logs can only be viewed/downloaded per individual chat, which doesn't scale when analysing across hundreds of conversations.

Request: Ability to export audit logs for all chats (or a filtered set) in one go, ideally as CSV/Excel, with filters for date range, label/tag, and assigned agent.

Use case: We track how leads move through stages (lead → high-intent → paid) over WhatsApp. A bulk export would let us:

  1. Reconstruct the nurture journey for each lead over a given period

  2. Run cohort-level analysis on stage movements and response patterns

  3. Feed this data into our lead scoring model to improve accuracy

Without bulk export, this analysis means opening chats one by one, which makes any cohort-level work impractical.

Status: Completed1 comment

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Comments1

  • Hansal Kothari

    Team•

    Aug 18

    Hi, we have now added chat audit logs in the analytics > data exports screen. Thanks!