Bulk export of chat audit logs (all chats, not one at a time)
Currently, chat audit logs can only be viewed/downloaded per individual chat, which doesn't scale when analysing across hundreds of conversations.
Request: Ability to export audit logs for all chats (or a filtered set) in one go, ideally as CSV/Excel, with filters for date range, label/tag, and assigned agent.
Use case: We track how leads move through stages (lead → high-intent → paid) over WhatsApp. A bulk export would let us:
Reconstruct the nurture journey for each lead over a given period
Run cohort-level analysis on stage movements and response patterns
Feed this data into our lead scoring model to improve accuracy
Without bulk export, this analysis means opening chats one by one, which makes any cohort-level work impractical.
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Comments1
Hansal Kothari
Aug 18
Hi, we have now added chat audit logs in the analytics > data exports screen. Thanks!