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Chat name in a separate field in Zoho desk tickets

Feature Request

Currently the chat name is updated in the zoho desk ticket subject when the first ticket gets created. This gets erased when another message is attached to the same ticket. It would be great if the chat name got updated in a custom field - similar to chat id / message id / etc.

Posted by Bhavik / Urvi ·
Status: Completed2 comments

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Comments2

  • Hansal Kothari

    Team•

    Dec 15, 2025

    Hi @Enrichwise Mutual Funds , this is live now. You can do this via automation rule to update ticket custom properties with chat name, it will automatically reflect on Zoho Desk.

  • Hansal Kothari

    Team•

    Dec 15, 2025

    Hi Team,

    This is Hansal from Periskope Support.

    Thank you for submitting your request. We will review the feature internally with our product team and get back to you shortly with an update.