Custom Rules Engine

The custom rules engine allows users to create tailored workflows and automate repetitive tasks by setting specific conditions and actions. It evaluates incoming data or events against predefined rules, triggering automated actions to improve efficiency and reduce manual effort. This flexibility lets businesses to adapt Periskope to their unique operational needs without requiring manual intervention.

Key Features and Example of workflows:

• Automated Responses:

  • Automatically reply to messages with specific keywords or conditions.

  • Send auto responses outside business hours.

• Ticket Creation:

  • Raise tickets for messages with certain keywords or reactions.

  • Automatically create tickets for flagged messages.

• Message Flagging:

  • Flag messages with specific keywords for better categorization.

• Chat and Ticket Assignment:

  • Auto-assign chats to team members using round-robin logic.

  • Assign tickets based on multiple criteria.

• Label Updates and Ticket Management:

  • Update chat or ticket labels based on criteria.

  • Automatically close tickets when specific messages are received.

• Notifications:

  • Send email notifications for events like ticket or chat assignments.

  • Trigger webhook notifications based on conditions.