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disable the existing ticket labels while keeping the historical ticket data

Hi Periscope Team, I’d like to confirm something regarding the ticket label changes.

We’re planning to improve the current ticket labeling process and introduce new ticket labels. For the existing labels that are frequently used, we would like to disable them rather than delete them, as we’re concerned that deleting the old labels might affect or remove the historical data associated with them.

Could you please confirm whether it’s possible to disable the existing ticket labels while keeping the historical ticket data and label information intact?

We would appreciate your support and confirmation on this. Thank you!

Status: Completed1 comment

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Comments1

  • Hansal Kothari

    Team•

    Aug 28

    Hi, you can currently disable ticket, chat or contact labels from settings > labels screen. Disabling a label won’t remove them from the tickets they are attached to. Thank you!