Keep conversations flagged when the AI agent hands off to a human

Right now, every AI agent reply unflags the conversation. That’s right when the AI answers from the Knowledge Base, but wrong when it only acknowledges a handoff, like “Aryan is looking into this and will assist you shortly.” The query is still open, yet the unflag cancels our 24 hour SLA countdown, so no Slack alert fires if the associate doesn’t follow up. Please add a setting so the AI unflags only when it actually resolves the query, and keeps the conversation flagged when it hands off to a human.