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Option to add Additional tickets status apart from open closed and in progress

Feature Request

Currently we have only 3 statuses are available to track the ticket journey. We would want to look at different stages the tickets is in with the help of additional statuses. Please expedite this request.

Posted by R Durgesh ·
Status: Planned2 comments

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Comments2

  • Is S

    •

    Jul 23, 2025

    Building into the feedback R. Durgesh shared — this is essential to handle the ticket pipeline exclusively on Periskope. Current three status are very restrictive and don’t allow to capture some texture needed, for example when tickets move across team (e.g. Pending engineering, QA, Fix scheduled, etc.)

  • Periskope Support

    Team•

    Mar 3, 2025

    Hi Team, we'll share this with our team and get back to you.