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Request for Two-Way Navigation Between Tickets and Chat Messages

Feature Request

Just as we can navigate directly to a specific message via the respective created ticket, we can't do the same vice versa. In other words, we cannot navigate to the corresponding tickets created from the messages in the chat. Enabling this two-way navigation between tickets and messages would make the process much easier.

Posted by Orocorp Dev ·
Status: Completed1 comment

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Comments1

  • Bharat Kumar Ramesh

    Team•

    Jan 7, 2025

    Hi Team, you can do that. Just click on the ticket icon on the top right of the message, and it’ll take you to the corresponding ticket