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Retry of failed broadcast

Feature Request

I’d like to suggest a retry feature for broadcasts to improve delivery when a message fails from one admin number.

Proposed workflow:

Option 1: For chats that have multiple admins, the system first attempts to send the broadcast from one admin phone number. If the message fails, it automatically retries using another admin phone from the same chat. This continues until the message is delivered or there are no admin numbers left.

Option 2: The broadcast initially sends messages from any available phone to any chat. After the first pass, all failed messages follow the retry logic from Option 1 (retry using other admin numbers in that chat).

Additional suggestions:
• Retries should run only for failed messages
• Show logs of which number attempted the send-which failed and which was success
• Optional toggle to enable/disable retry for a broadcast

This would help improve delivery rates and reduce the need for manual retries.
Let me know if this is possible to do.

Posted by Naim Khan ·
Status: Completed3 comments

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Comments3

  • Hansal Kothari

    Team•

    Jun 4

    Hi team,

    We now have retry for failed and pending broadcasts. To do so, go to the logs screen and click on the three dots for the broadcast you want to retry. A dropdown will open up, select the retry failed button to retry the broadcast.

    Thanks

  • Hansal Kothari

    Team•

    May 25

    Hi team,

    Our team is working on revamping the broadcast experience which also includes the retry of failed broadcasts. We will get back to you as soon as we have an update. Thanks!

  • Hansal Kothari

    Team•

    Mar 13

    Hi Team,

    Thank you for submitting your request. We will review the feature internally with our product team and get back to you shortly with an update.