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Ticket Assigned Timestamp

Feature Request

We would need a new field added to Periskope reports which is Ticket Assigned Timestamp. This is required for one of our processes where tickets are manually assigned to agents. Currently, we are unable to establish SLAs because there’s no data point indicating when a ticket was picked up or assigned

Posted by Alekhya Addibhatla ·
Status: Completed2 comments

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Comments2

  • Periskope Support

    Team•

    Jul 21, 2025

    Hi Alekhya, thanks for the follow-up. We've implemented this, now you can now track first_assigned_at for ticket assignees in Exports, Google Sheets, and it also shows up on the ticket RHS on the frontend. Let us know if you have any questions.

  • Alekhya Addibhatla

    •

    Jun 27, 2025

    Hi @Periskope Support can we get an update on this please