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Ticket Closure via API

Feature Request

Our Needs: One of our important data source to get insights on internal / product improvement is through Periskope ticket, which currently being filled manually by our CS. And to optimize our internal workflow and ensure information completion, we need way to set ticket closure via API.

However, we found limitation on Periskope’s Update Ticket API, which currently doesnt allow us to update the following information. Please consider to unlock these capability:
- Who closes the ticket
- When the ticket was closed
- Custom ticket properties we added
- Closing message

Posted by Sylvania Mulia Fauziyyah ·
Status: Completed1 comment

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Comments1

  • Hansal Kothari

    Team•

    May 21

    Hi Team,


    We have added the closed_by, closed_message, and custom_properties fields to the Update Ticket API. These fields will now be available and should be included whenever a ticket is being closed.

    Thanks