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Ticket ID Creation Time Zone

Feature Request

Currently, the ticket ID creation time is displayed in UTC, which creates confusion while tracking and reviewing tickets. It would be more helpful if the ticket creation time is shown in IST or automatically adjusted based on the customer account’s time zone.

This change will improve clarity in reporting, ticket tracking, and operational reviews, as teams generally work according to their local time zones.

Request the team to consider enabling time zone–based ticket timestamps for better visibility and accuracy.

Posted by Sanjeev Kumar Dangi ·
Status: Rejected2 comments

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Comments2

  • Hansal Kothari

    Team•

    Jun 15

    Hi team,

    Could you tell us about this request in a bit more detail. Is this feature request is for frontend application, or do you want the IST or local time for ticket exports. It would be much more helpful if you provide us with screenshots or images. Thanks!

  • Hansal Kothari

    Team•

    Mar 13

    Hi Team,

    Thank you for submitting your request. We will review the feature internally with our product team and get back to you shortly with an update.