TICKETING ANALYTICS BY SITES/CLIENTS SUMMARY

Currently, support tickets can be exported in bulk by applying general filters. However, the system does not allow tickets to be filtered or exported based on specific clients or contacts that we support.

In addition, each client/contact/group tab includes an analytics section that is capable of displaying ticket summaries within a selected date range. This indicates that the data required for client-level reporting is already available within the system.

Implementing the ability to filter and export tickets by client/contact would enable us to:

• Accurately determine the number of support tickets raised per client

• Assess the amount of time and effort required to support each client

• Improve reporting accuracy and operational visibility

At present, even after exporting the ticket data, further filtering must be performed manually using Excel, which is time-consuming and prone to error.

We kindly request that this enhancement be reviewed and considered, as it would significantly improve