Tickets to support internal comments
To align on the resolution details, handover to other staff, and add progress updates — comments is essential tool for teams to work on tickets and solve them.
To align on the resolution details, handover to other staff, and add progress updates — comments is essential tool for teams to work on tickets and solve them.
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Comments1
Bharat Kumar Ramesh
Aug 22, 2025
We recommend using ticket custom properties or private notes for this on the chat