Many a times, the last message by the client may not require a response per se, and just a reaction may suffice. In such cases, the flagged status doesn’t update. Would be helpful if it can change on reaction as well by any “internal” team member.

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Completed
💡 Feature Request
About 1 year ago

Maaz Azam
Get notified by email when there are changes.
Completed
💡 Feature Request
About 1 year ago

Maaz Azam
Get notified by email when there are changes.