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Visual indicator for ticket status in messages

Feature Request

Add a visual indicator in messages to identify whether a ticket is open or closed.

Rules:

  • Closed ticket (Closed): green color + hover displaying ticket name | status

  • Open ticket (Open): gray color (current default) + hover displaying ticket name | status

Objective: Enable quick identification of ticket status in high-volume scenarios.

Posted by Suporte | N2 ·
Status: Rejected1 comment

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Comments1

  • Hansal Kothari

    Team•

    Apr 9

    Hi Team,


    This is Hansal from Periskope Support.

    Thank you for submitting your request. We will review the feature internally with our product team and get back to you shortly with an update.