I would like to request the addition of a “Follow-Up Reminder” section on the Periskope dashboard to help track pending client follow-ups and reminders efficiently. This feature would improve task management and ensure timely communication with clients. Kindly find the attached sample image for reference and consideration.

Zainab Rampura MTT Packages 17 days ago

PRIVACY BREACH Pleae watch this video https://www.loom.com/share/b27c5c7a74314cd99537036178f7c7b7 I logged in as a limited access user which is linked to my main # and so I only have access to those chats that have the labels I have been assigned. However, when I type something in the search bar here, I am able to access information from the main # (ending in 3170) to which I do not have access. I am able to see in the search term information that I then cant access if I hit return. Similarly, if I type in a contact person, I get the entire contact list show up in the search term although I cant get the record page if I choose the,. How is this maintaining privacy? Technically, this is considered a "Data Leak in Search Metadata." While a user cannot read entire conversations, the ability to see that a contact exists or to read a single snippet of a message from a restricted phone number is a valid privacy concern for organizations with strict isolation requirements.

Christian Steiner (Main) 29 days ago

POLLS: We are able to create polls from within Periskope but we are not able to participate and vote in a poll from within periskope , it tells me I need to log in with my mobile device. Can you change that so we can also vote?

Christian Steiner (Main) 29 days ago

A URL that is hyperlinkab;e in a regular post isnt allowedd for in poll questions. Can you make that possible?

Christian Steiner (Main) 29 days ago

When a new chat is received, the system should identify the phone number associated with the conversation and compare it with the predefined list of numbers and responsible profiles. If the number matches an existing rule, the chat should be automatically assigned to the corresponding responsible profile. If there is no match, the chat should be assigned to the general queue for manual triage.

Paulo Cezar Diniz about 1 month ago

It would be helpful for me to save one unique URL per chat group that allows me to see all scheduled messages (just for that chat group) Today it says View All and when you expand it, it shows all messages for all Chat Groups Maybe you can have 2 buttons on top right: 1 that says View All Scheduled Messages 1 that says View All Scheduled Messages for this Chat Group only

Christian Steiner (Main) about 1 month ago

I reuse templates a lot but need to customize them to be used in other chats. Can you please help me with this and allow for duplicating/ copying/ cloning and then saving in a different chat?

Christian Steiner (Main) about 1 month ago

The templates in bulk messaging is very helpful but sometimes afterwards, I need to resend the template but to only one recipient and it is a lot easier if I can access the same template (that was created from within bulk template) but inside of a direct chat

Christian Steiner (Main) about 1 month ago

Can you allow for making polls within quick replies?

Christian Steiner (Main) about 1 month ago

Our Needs: One of our important data source to get insights on internal / product improvement is through Periskope ticket, which currently being filled manually by our CS. And to optimize our internal workflow and ensure information completion, we need way to set ticket closure via API. However, we found limitation on Periskope’s Update Ticket API, which currently doesnt allow us to update the following information. Please consider to unlock these capability: - Who closes the ticket - When the ticket was closed - Custom ticket properties we added - Closing message

Sylvania Mulia Fauziyyah about 1 month ago

1

Please expose replies to WhatsApp Community announcement posts through Periskope API and webhooks. Right now, announcement replies do not appear in webhooks, are not returned when pulling chat messages, and are not available through notifications. We need access to reply payloads (reply id, parent announcement id, author, body/media, timestamp, and moderation-relevant metadata) so we can build moderation, reporting, analytics, and operator workflows for announcement-only community products.

Lucien Tavano about 1 month ago

We use the Broadcast API with scheduled_at to schedule WhatsApp reminders for individual users (e.g., 1 hour before a demo, 10 minutes before). When a user cancels or reschedules their booking, we need to cancel the pending scheduled broadcasts via API. Currently: POST /message/queues/purge with broadcast_id returns {"purged": true} but the message still delivers at the scheduled time DELETE /queue/purge also returns 204 but doesn't cancel delivery No other endpoint exists to cancel a scheduled broadcast The only way to cancel is manually via Bulk Messages > Scheduled in the dashboard. Requested: An API endpoint (e.g., DELETE /message/broadcast/{broadcast_id}) to cancel a scheduled broadcast before it's delivered. This is critical for any booking/appointment reminder use case where users can cancel or reschedule.

Shortcastle Technologies about 2 months ago

We’ve paid for the Pro plan for the HubSpot integration, but it’s lacking the ability to pull our HubSpot contacts automatically. We save all of our contacts to HubSpot, but we would have to upload a separate copy of our contacts into Periskope before we can see the contact names on chats instead of just their phone numbers.

z about 2 months ago

I request that there are new features in periskope almost every week. there should be live demo / update meet where any of employee can showcase the new features and also get updated on features and many time we discover a feature after it has been launched for 15 20 days. meet can be bimonthly or monthly

Taher Madarwala about 2 months ago

1

currently we have contacts that are synced with whatsapp and if we have multiple numbers connected, then the system shows 1 name now and other name after a while. i request to make this option so that we can download periskope contact and make necessary changes and upload the same file. as manually typing every name and number is a nightmare.

Taher Madarwala about 2 months ago

currently member permissions are there but i would like to have managers have certain admin powers like accounts guy can see and edit payment and stuff but not unlimited access.

Taher Madarwala about 2 months ago

We were delighted when the option to open multiple chats in tabs just like chrome we have chats and can follow up with 4 customers at a time. sadly it has been disabled. I think it would be better if can have a toggle if somebody doesnt want this feature. but i and my team loved this tabs feature. i request to bring it back

Taher Madarwala about 2 months ago

Add a visual indicator in messages to identify whether a ticket is open or closed. Rules: Closed ticket (Closed): green color + hover displaying ticket name | status Open ticket (Open): gray color (current default) + hover displaying ticket name | status Objective: Enable quick identification of ticket status in high-volume scenarios.

Suporte | N2 about 2 months ago

1

There is already functionality to “add label” as action. We would like to be able to also have a “remove label” action.

Tim about 2 months ago

On the "Tickets" screen, we would like to be able to sort tickets based on due date or urgency (or any other property for that matter). Right now I only see sort based on ticket number, but as you can imagine that is not ideal. Thanks in advance.

Tim about 2 months ago

1