Changelog

This week’s release introduces scheduled data exports and new admin capabilities for the AI Org Assistant, helping teams manage operations faster with less manual work.

✅ Scheduled Data Exports

You can now schedule recurring data exports directly from the Data Exports modal in the Analytics section.

Set exports to run daily, weekly, or monthly, choose the timezone and recipients, and automatically receive exports without manually generating them each time.

✅ Admin Tools for the AI Org Assistant

The Org Assistant can now help admins manage workspace settings directly through conversation. They can now:

→ Invite team members, edit details, and assign roles
→ Create, update, and delete labels for chats and tickets
→ List, create, and delete custom properties
→ Create, update, and delete quick reply shortcuts
→ View and update AI agent system instructions through a strict double-confirmation flow for added control and safety

That wraps up this week’s release. See you next week ✨

This update focuses on improving reliability across translations, exports, universal search, and Google Sheets.

✅ Translations

The translate button now works correctly across conversations, making translations more reliable during day-to-day usage.

✅ Google Sheets

Google Sheets workflows are now more stable with improved error handling and better queue management.

Issues caused by large message bodies while creating Google Sheets rows have also been resolved, reducing workflow failures during exports and automation tasks.

✅ Universal Search

Access checks in universal search have been improved to ensure users only see results they have permission to access.

✅ Data Exports

Data exports are now more reliable when handling large message bodies, especially in high-volume conversations.

That’s it for this week. See you in the next update ✨

This update introduces Spanish and Portuguese support, along with improvements to how you manage custom data and track API activity.

✅ Localization

Periskope now supports Spanish and Portuguese, so your team can work in the language they’re most comfortable with. You can select your preferred language from Settings → Preferences.

✅ Custom Properties

The Custom Properties page has been redesigned to make it easier to view, manage, and update properties. Navigation is clearer, and common actions are more straightforward, so you can make changes faster.

✅ API Logging

API responses are now logged in a dedicated table. This makes it easier to track requests, debug issues, and monitor how your APIs are performing without relying on scattered logs.

That’s it for this update.
See you next week ✨

Join us at 4 PM IST today for a Webinar on the latest AI features have rolled out on Periskope.

RSVP: https://luma.com/4pmspwk0

This update adds a bunch of practical improvements. You can now run polls and make AI responses and automations work better in real conversations. You can also send voice notes from the mobile app.

🤖 AI: More useful in workflows

→ You can review and improve AI responses directly while writing prompts
→ Use AI conditions in automation rules to trigger flows based on what a conversation actually means
→ Set up automations faster with pre-built AI templates inside your workflows

💬 Messaging: More ways to engage

You can send polls to customers, including recurring ones, and schedule them as part of your workflows. This makes it easier to collect input or run repeated check-ins without manual effort.

📱 Mobile: Faster, more flexible communication

Replying on the go is a lot more flexible now. You can send voice notes and translate messages instantly from the mobile app.

🧠 Knowledge Base Enhancements

We’ve upgraded our MCP server to enhance how tools work with your Knowledge Base. This makes them more capable and flexible.

That’s it for this week. More improvements coming soon! ✨

A new Team Chat feature, AI improvements, and a set of fixes and updates across the platform.

💬 Team Chat: Talk to Your Team Without Switching Tabs

Discuss, collaborate, and take action on customer conversations in real time, right inside Periskope.

Press Cmd/Ctrl + K to open Team Chat instantly.

With it, you can:

→ Tag teammates with @ to loop them in instantly
→ Mention any chat, ticket, or task with # for instant context
→ Attach any customer message directly to Team Chat
→ Get notified the moment someone tags you

🤖 AI & Automation: Improvements & More Control

Here’s what’s new:

→ Restrict AI responses to specific org phone numbers, useful if you manage multiple numbers and only want AI active on certain ones
→ Improved AI response quality in conversations
→ Automatically attach tickets to messages via triggers

🔌 APIs: More Visibility and Control Over Messaging

We’ve introduced new APIs to help you monitor and manage messaging workflows more effectively:

→ Check message status in real time (link)
→ Track broadcast delivery status
→ Monitor message queue status and health (link)
→ Purge message queues when needed (link)

These build on our existing queue APIs and give you better control over message processing and reliability.

⚙️ Console & Performance Improvements

→ Filter message exports by specific chats to pull exactly the data you need
→ Faster exports with backend processing
→ Improved reliability with better logging for automation

✨ Editor & Usability Updates

→ Strikethrough text support is now available in the message editor
→ Better handling and formatting of message content across chats

🐛 Bug Fixes

→ Fixed the AI agent not respecting operational hours
→ Fixed AI scoping issues across organizations
→ Fixed export issues for free trial accounts
→ Fixed phone number formatting in chats
→ Fixed keyboard shortcut inconsistencies
→ Fixed UI issues in shift timings
→ General bug fixes and stability improvements

This week’s update introduces new AI capabilities, along with improvements across the console and mobile, to make your workflows faster and easier to manage.

✅ AI: Work Faster with Voice-Led Instructions

Speak to AI and go from idea to output in seconds.

Press and hold Cmd/Ctrl + D to dictate your instructions, no typing required.

It cleans up what you say, removes pauses and filler, understands the context, and turns it into clear instructions. With this, you can now:

→ Draft replies faster by speaking your thoughts
→ Translate responses on the fly into any language
→ Give complex instructions in one go without breaking them down

✅ Console: Smoother Workflows & UI Improvements

→ Bulk label uploads: Add and manage labels more efficiently in one go.

→ Faster media library: Browse and access media quicker with improved load times.

→ Cleaner analytics exports: Export data more easily with a simpler, more intuitive interface.

→ Safer cache clearing: Avoid accidental actions with a confirmation step in Settings. Check here: https://console.periskope.app/settings/preferences

✅ Mobile App: Reliability & Performance Update

→ Easier actions inside modals: Access options more smoothly across devices.

→ Mentions now create tasks reliably: Tag teammates in private notes and tasks will be created without issues.

→ Retry failed media instantly: Reload media directly within the chat if it doesn’t load the first time.

→ Faster, more stable experience: Reduced lag and improved reliability across the app.

Update your app to get the latest version → iOS | Android

As always, reach out if you run into anything or have feedback to share.

Your Periskope AI Agent already handles customer conversations automatically. The Org Assistant takes it one step further.

You now have an AI assistant that knows your entire workspace. Your chats, tickets, tasks, labels, custom properties, knowledge base, everything.

Instead of clicking through screens to reassign tickets, update priorities, search for messages, or send private notes across multiple chats, you just tell it what you need. One instruction, done.

Simply access it by clicking the sparkle icon in the bottom right corner of your dashboard.
Then just tell it what you need.

Some things you can ask:

• "Show all the unresolved tickets assigned to me"

• "Assign all chats from today to A"

• "Send a private note to all chats with the label 'follow up'"

• "Extend B's trial" - it finds the org ID from custom properties and does it automatically

• "Find all messages mentioning pricing from last week"

• "Activate AI Agent on all open chats"

• "Review my knowledge base for any incorrect or inconsistent information"

• "Update the priority of all overdue tickets to high"

What used to take multiple clicks across different screens can now be done in seconds with a single instruction. ✅