<h2>Kanban view for tickets</h2><p>You can now toggle between the standard list view and a Kanban view for tickets. Drag-and-drop tickets across statuses, priorities, labels and assignees</p><div data-type="horizontalRule"><hr></div><h2>Revamped Notifications</h2><p>Notifications now have improved batching for new messages, reactions, tickets, chat assignment and reminders </p><div data-type="horizontalRule"><hr></div><h2>New Webhook and Zapier Trigger (Message Ticket Attached)</h2><p>We've now added a new webhook trigger to the list - <strong>Message Ticket Attached</strong>. You can subscribe to events whenever a message is attached to an existing ticket. </p><p>Available on Zapier as well</p><div data-type="horizontalRule"><hr></div><h2>Easy method Add to AI FAQs</h2><p>If you have responded to a query, you can now easily right click the message and add to FAQs. This will train the AI to respond to the same question in the future</p><div data-type="horizontalRule"><hr></div><h2>Bugs and improvements</h2><ul><li><p>New chats are now automatically assigned to the member creating the chat (to ensure they have access to it)</p></li><li><p>Improved search dropdown when setting conditions on rules</p></li><li><p>Fixed a bug on rendering numbers in some messages</p></li></ul><p></p>

4 Jul 25 - Release Notes

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Periskope

4 Jul 25 - Release Notes

Kanban view for tickets

Revamped Notifications

New Webhook and Zapier Trigger (Message Ticket Attached)

Easy method Add to AI FAQs

Bugs and improvements