August 1st, 2025

AI playground and user-level quick replies

AI playground (in Settings) allows you to test various prompts and configurations. When satisfied, you can directly apply to the live agen


Added access level options for quick replies. Org members can choose which replies shows up for them in the message box


Permanent deletion of 1-1 chats from Periskope is now enabled. This will also delete the chat from the connected phone


Other bug fixes and improvements

  • Improved load times on low spec machines by 40%+

  • Added a toggle to disable ‘View deleted messages’ option on Periskope

  • Enabled Ticket selection options on Kanban view

  • Added phone selector options when contacting Periskope Support for help