This week’s release adds more AI-powered ticket and automation capabilities, along with a new way to connect your phone to Periskope.

✅ Ticket Details in Org Assistant & Chat Assistant

The Org Assistant and Chat Assistant can now fetch ticket details directly within conversations.

You can request ticket information, such as custom properties and other ticket-related details, without manually opening and checking tickets.

✅ AI Agent Can Update Ticket Labels

Your AI Agent can now update ticket labels directly through prompts. This makes it easier to automatically organize, route, and manage tickets as conversations happen.

✅ AI Automation Builder in Org Assistant

The Org Assistant can now help you create and manage automation rules.

You can describe what you want to automate in plain language, create new rules, manage existing ones, or even ask the assistant to explain how a workflow works. This makes it much easier to set up and manage automations without going through complex settings.

✅ New Pairing Code Connection Method

You can now connect your phones using a pairing code in addition to QR-based pairing. This gives teams another quick and reliable way to connect devices.

More workflow improvements coming soon. Stay tuned ✨