Hey There!

We hope you're loving the exciting possibilities with our new Automated Rules Engine. 🚀 For Day 4 of Launch Week 7, we’re rolling out Automatic Assignment of Groups/Chats—because smart delegation means better teamwork! 🤝

Now, you can automate chat and ticket assignments, making sure the right person or team handles them without any delays.

Here’s how it works:

🔄 Round-Robin Assignment:

• Trigger: A new chat is created.

• Action: New groups & chats are automatically assigned to agents in a round-robin fashion—perfect for balancing workloads!

📋 Automated Ticketing & Assignment:

• Trigger: Keywords like “refund” or “technical” detected in messages.

• Action: Automatically create a ticket, categorize it, and assign it to the right team.

We’re super excited to see how this feature will help you create seamless workflows and better teamwork. 🎯

And don’t forget—stay tuned for the grand finale tomorrow!