Meet our newest integration: Freshdesk + WhatsApp! This feature combines the immediacy of WhatsApp with Freshdesk’s powerful ticketing to help support teams stay on top of every conversation.

Here’s what you can do with this integration:

Connect WhatsApp Groups and Chats: Easily link 1:1 chats and group conversations to Freshdesk, keeping all interactions organized and in one place.

Create Tickets Instantly: Turn any WhatsApp message into a Freshdesk ticket in seconds, making it easier to prioritize and track customer inquiries.

Reply from Freshdesk, Straight to WhatsApp: Resolve tickets directly from Freshdesk, with responses automatically sent back to the relevant WhatsApp group or chat.

Track Key Metrics: Keep an eye on vital support stats, like open tickets and resolution times, for real-time insights into team performance.

This integration is designed to help teams work faster and smarter, ensuring no customer query falls through the cracks.

Ready to dive in? Check out the Periskope documentation for all the details.