AI Agent Personalities

• Introduced AI Personalities for easier customization — select a preset personality to instantly shape tone, behaviour, and response style.

• Improved prompts screen for configuring AI Agents.

• AI can now remember past conversations in a chat and has improved conversational capabilities.

AI Agent Training & Self-Learning

• Introduced AI Training: the AI Agent now analyses conversations and automatically extracts important Q&A pairs.

• Self-Learned Contexts — all auto-generated knowledge is stored in a dedicated tab under AI → Knowledge Base.

New Tools Page

• Added a new tools page under AI > Tools

• Moved Ticket Creation Rules and Private Note Creation Rules inside Tools page

• You can now toggle AI’s ability to create Tickets and Private Notes