Hey there 👋 We know how much you love automation rules, so we’ve added two new triggers to make them even more powerful: <ul><li>Ticket Closed – triggered when a ticket is marked as closed</li><li>Message Deleted – triggered when a message is deleted for everyone</li></ul> How to set them up: <ol><li>Head to the Automation Rules section</li><li>Click on “Create New Rule”</li><li>Choose one of the new triggers: Message Deleted or Ticket Closed</li><li>Set your desired actions and you’re all set!</li></ol> Here are a couple of use case examples: <ul><li>Trigger: Ticket Closed → Action: Send an automated message like “Your ticket has been closed.”</li><li>Trigger: Message Deleted → Action: Send an email to the manager notifying them that a message was deleted, so nothing goes unnoticed.</li></ul> We hope these new triggers help you stay even more productive and in control! Got feedback or ideas? We’re all ears share them <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://periskope.featurebase.app/">here</a>.

New Triggers in Automation Rules – Ticket Closed & Message Deleted

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New Triggers in Automation Rules – Ticket Closed & Message Deleted