November 28th, 2024

Launching the Zoho Desk + WhatsApp integration!
Seamlessly connect your WhatsApp groups & chats with Zoho Desk’s robust ticketing system, keeping your support team in sync with every conversation.
Here’s what you can do with this integration:
Connect WhatsApp Groups and Chats: Link both 1:1 and group chats with Zoho Desk, centralizing all interactions for easy management.
Instant Ticket Creation: Turn WhatsApp messages into Zoho Desk tickets instantly, making it simple to prioritize and track customer inquiries.
Respond Directly from Zoho Desk: Resolve tickets within Zoho Desk, and responses are sent automatically back to the relevant WhatsApp chat or group.
Track Key Metrics: Monitor essential support stats like open tickets and resolution times, giving you real-time insights into team performance.
This integration is crafted to help your team work faster and smarter, ensuring no customer query slips through the cracks.
Ready to dive in? Head over to our Periskope documentation for all the details.