New features demo and live classes
I request that there are new features in periskope almost every week. there should be live demo / update meet where any of employee can showcase the new features and also get updated on features and many time we discover a feature after it has been launched for 15 20 days. meet can be bimonthly or monthly
Taher Madarwala 4 days ago
New features demo and live classes
I request that there are new features in periskope almost every week. there should be live demo / update meet where any of employee can showcase the new features and also get updated on features and many time we discover a feature after it has been launched for 15 20 days. meet can be bimonthly or monthly
Taher Madarwala 4 days ago
Contact upload and download format should be same
currently we have contacts that are synced with whatsapp and if we have multiple numbers connected, then the system shows 1 name now and other name after a while. i request to make this option so that we can download periskope contact and make necessary changes and upload the same file. as manually typing every name and number is a nightmare.
Taher Madarwala 4 days ago
Contact upload and download format should be same
currently we have contacts that are synced with whatsapp and if we have multiple numbers connected, then the system shows 1 name now and other name after a while. i request to make this option so that we can download periskope contact and make necessary changes and upload the same file. as manually typing every name and number is a nightmare.
Taher Madarwala 4 days ago
have permissions for admins as well
currently member permissions are there but i would like to have managers have certain admin powers like accounts guy can see and edit payment and stuff but not unlimited access.
Taher Madarwala 4 days ago
have permissions for admins as well
currently member permissions are there but i would like to have managers have certain admin powers like accounts guy can see and edit payment and stuff but not unlimited access.
Taher Madarwala 4 days ago
option to open chats in new tabs
We were delighted when the option to open multiple chats in tabs just like chrome we have chats and can follow up with 4 customers at a time. sadly it has been disabled. I think it would be better if can have a toggle if somebody doesnt want this feature. but i and my team loved this tabs feature. i request to bring it back
Taher Madarwala 4 days ago
option to open chats in new tabs
We were delighted when the option to open multiple chats in tabs just like chrome we have chats and can follow up with 4 customers at a time. sadly it has been disabled. I think it would be better if can have a toggle if somebody doesnt want this feature. but i and my team loved this tabs feature. i request to bring it back
Taher Madarwala 4 days ago
Visual indicator for ticket status in messages
Add a visual indicator in messages to identify whether a ticket is open or closed. Rules: Closed ticket (Closed): green color + hover displaying ticket name | status Open ticket (Open): gray color (current default) + hover displaying ticket name | status Objective: Enable quick identification of ticket status in high-volume scenarios.
Suporte | N2 5 days ago
Visual indicator for ticket status in messages
Add a visual indicator in messages to identify whether a ticket is open or closed. Rules: Closed ticket (Closed): green color + hover displaying ticket name | status Open ticket (Open): gray color (current default) + hover displaying ticket name | status Objective: Enable quick identification of ticket status in high-volume scenarios.
Suporte | N2 5 days ago
Automation Rules: remove label action
There is already functionality to “add label” as action. We would like to be able to also have a “remove label” action.
Tim 8 days ago
Automation Rules: remove label action
There is already functionality to “add label” as action. We would like to be able to also have a “remove label” action.
Tim 8 days ago
Sort tickets based on due date or urgency
On the "Tickets" screen, we would like to be able to sort tickets based on due date or urgency (or any other property for that matter). Right now I only see sort based on ticket number, but as you can imagine that is not ideal. Thanks in advance.
Tim 8 days ago
Sort tickets based on due date or urgency
On the "Tickets" screen, we would like to be able to sort tickets based on due date or urgency (or any other property for that matter). Right now I only see sort based on ticket number, but as you can imagine that is not ideal. Thanks in advance.
Tim 8 days ago
Feedback Mechanism for the Clients
Need an automated message to be send after a particular ticket is closed which includes a poll in order to log the customer’s satisfaction score post the resolution.
Tiya 9 days ago
Feedback Mechanism for the Clients
Need an automated message to be send after a particular ticket is closed which includes a poll in order to log the customer’s satisfaction score post the resolution.
Tiya 9 days ago
Break up of unread chats and flagged messages based on phone number.
periskope currently shows cummilative unread and flagged messages for all phone numbers linked to it but this leads to confusion as to who is working at what pace. and also we cannot track each department effectively.
Taher Madarwala 10 days ago
Break up of unread chats and flagged messages based on phone number.
periskope currently shows cummilative unread and flagged messages for all phone numbers linked to it but this leads to confusion as to who is working at what pace. and also we cannot track each department effectively.
Taher Madarwala 10 days ago
setting user permissions like how we have for phone numbers
i loved the feature where we can share limited settings access to staff like enabling setting but disabling analytics. but can we get feature where a certain staff gets analytics access , other have new user creation and so access.
Taher Madarwala 10 days ago
setting user permissions like how we have for phone numbers
i loved the feature where we can share limited settings access to staff like enabling setting but disabling analytics. but can we get feature where a certain staff gets analytics access , other have new user creation and so access.
Taher Madarwala 10 days ago
Instagram Video Thumbnail Not Displayed When Sending Links
Feature Category Media Preview and Link Rendering Description When sending an Instagram video link through Periskope, the preview thumbnail is not correctly displayed. Instead of showing the actual video thumbnail, the system displays the default Instagram logo. Example URL for validation: https://www.instagram.com/reel/DTtY2l4ErWx/ This link can be used to confirm that Instagram video thumbnails are not being properly retrieved and rendered, as the preview consistently falls back to the default Instagram logo. This behavior reduces the visual quality and clarity of the message, especially when sharing video content where the thumbnail is important to understand the context. Proposed Solution Ensure that Instagram video links generate and display the correct preview thumbnail instead of the default Instagram logo. Proposed behavior: When an Instagram video link is sent, Periskope fetches and displays the actual video thumbnail. The preview should match the behavior typically seen in native messaging environments where thumbnails reflect the content of the video. If thumbnail retrieval fails, fallback behavior can be applied, but the system should prioritize displaying the correct media preview whenever possible. Problem Being Solved Users cannot visually identify the content of an Instagram video from the preview, which reduces engagement and clarity in conversations. Why This Matters Video thumbnails provide immediate visual context and significantly improve message comprehension. Showing only the Instagram logo removes this context and makes messages less informative. This is particularly problematic for businesses that rely on visual content to communicate with customers or promote products. Expected Benefits Improved visual clarity of shared content Better user engagement with video links More professional presentation of messages Enhanced user experience when sharing media. Consistency with expected behavior from modern messaging platforms. Increased click through rates on shared video links Additional Context Accurate media previews are a standard expectation in messaging tools. Ensuring correct thumbnail rendering for Instagram links would align Periskope with common user expectations and improve overall communication quality.
Marco Rinaudo 11 days ago
Instagram Video Thumbnail Not Displayed When Sending Links
Feature Category Media Preview and Link Rendering Description When sending an Instagram video link through Periskope, the preview thumbnail is not correctly displayed. Instead of showing the actual video thumbnail, the system displays the default Instagram logo. Example URL for validation: https://www.instagram.com/reel/DTtY2l4ErWx/ This link can be used to confirm that Instagram video thumbnails are not being properly retrieved and rendered, as the preview consistently falls back to the default Instagram logo. This behavior reduces the visual quality and clarity of the message, especially when sharing video content where the thumbnail is important to understand the context. Proposed Solution Ensure that Instagram video links generate and display the correct preview thumbnail instead of the default Instagram logo. Proposed behavior: When an Instagram video link is sent, Periskope fetches and displays the actual video thumbnail. The preview should match the behavior typically seen in native messaging environments where thumbnails reflect the content of the video. If thumbnail retrieval fails, fallback behavior can be applied, but the system should prioritize displaying the correct media preview whenever possible. Problem Being Solved Users cannot visually identify the content of an Instagram video from the preview, which reduces engagement and clarity in conversations. Why This Matters Video thumbnails provide immediate visual context and significantly improve message comprehension. Showing only the Instagram logo removes this context and makes messages less informative. This is particularly problematic for businesses that rely on visual content to communicate with customers or promote products. Expected Benefits Improved visual clarity of shared content Better user engagement with video links More professional presentation of messages Enhanced user experience when sharing media. Consistency with expected behavior from modern messaging platforms. Increased click through rates on shared video links Additional Context Accurate media previews are a standard expectation in messaging tools. Ensuring correct thumbnail rendering for Instagram links would align Periskope with common user expectations and improve overall communication quality.
Marco Rinaudo 11 days ago
WhatsApp Contact Name Bi Directional Sync
Feature Category Contacts Management and Data Synchronization Description Periskope currently imports contact names from WhatsApp and correctly displays them within the platform. However, when a contact name is created or updated inside Periskope, the change is not synchronized back to the WhatsApp App, including both the standard WhatsApp and WhatsApp Business versions. This results in a one way synchronization model where WhatsApp acts as the source, but Periskope cannot act as a source of truth for contact updates. Proposed Solution Implement bi directional synchronization of contact names between Periskope and WhatsApp. Proposed behavior: Periskope continues to import contact names from WhatsApp as it currently does. When a contact name is created or updated in Periskope, the change is pushed back to WhatsApp across all app variants. Contact updates remain consistent across all linked devices. Synchronization should handle conflicts intelligently, prioritizing the most recent update or allowing defined rules. Problem Being Solved Users frequently operate across both Periskope and the WhatsApp App. When contact names are not synchronized back, WhatsApp displays only phone numbers instead of identifiable names, making it difficult to manage conversations efficiently. Why This Matters Users often rely on multiple linked devices in WhatsApp. Without synchronization, contacts updated in Periskope are not recognizable in WhatsApp, leading to confusion and operational inefficiencies. Additionally, WhatsApp status visibility depends on saved contacts. If contacts cannot be properly created or updated from Periskope, those contacts may not be able to view published statuses. Lack of synchronization also increases the risk of human error, such as messaging the wrong contact due to unidentified numbers. Expected Benefits Consistent contact identification across all platforms Improved usability for teams switching between Periskope and WhatsApp Reduced confusion when handling conversations directly in WhatsApp Better alignment with WhatsApp features such as status visibility Reduced risk of human error when identifying contacts Improved operational speed for high volume messaging environments Centralized contact management with Periskope as a reliable source of truth Better team collaboration by ensuring all agents see the same contact names Enhanced CRM like capabilities by maintaining accurate and synchronized contact data Additional Context Many users continue to rely on the native WhatsApp applications alongside Periskope, especially when using multiple linked devices. Maintaining synchronized contact data is critical for operational clarity and efficiency.
Marco Rinaudo 14 days ago
WhatsApp Contact Name Bi Directional Sync
Feature Category Contacts Management and Data Synchronization Description Periskope currently imports contact names from WhatsApp and correctly displays them within the platform. However, when a contact name is created or updated inside Periskope, the change is not synchronized back to the WhatsApp App, including both the standard WhatsApp and WhatsApp Business versions. This results in a one way synchronization model where WhatsApp acts as the source, but Periskope cannot act as a source of truth for contact updates. Proposed Solution Implement bi directional synchronization of contact names between Periskope and WhatsApp. Proposed behavior: Periskope continues to import contact names from WhatsApp as it currently does. When a contact name is created or updated in Periskope, the change is pushed back to WhatsApp across all app variants. Contact updates remain consistent across all linked devices. Synchronization should handle conflicts intelligently, prioritizing the most recent update or allowing defined rules. Problem Being Solved Users frequently operate across both Periskope and the WhatsApp App. When contact names are not synchronized back, WhatsApp displays only phone numbers instead of identifiable names, making it difficult to manage conversations efficiently. Why This Matters Users often rely on multiple linked devices in WhatsApp. Without synchronization, contacts updated in Periskope are not recognizable in WhatsApp, leading to confusion and operational inefficiencies. Additionally, WhatsApp status visibility depends on saved contacts. If contacts cannot be properly created or updated from Periskope, those contacts may not be able to view published statuses. Lack of synchronization also increases the risk of human error, such as messaging the wrong contact due to unidentified numbers. Expected Benefits Consistent contact identification across all platforms Improved usability for teams switching between Periskope and WhatsApp Reduced confusion when handling conversations directly in WhatsApp Better alignment with WhatsApp features such as status visibility Reduced risk of human error when identifying contacts Improved operational speed for high volume messaging environments Centralized contact management with Periskope as a reliable source of truth Better team collaboration by ensuring all agents see the same contact names Enhanced CRM like capabilities by maintaining accurate and synchronized contact data Additional Context Many users continue to rely on the native WhatsApp applications alongside Periskope, especially when using multiple linked devices. Maintaining synchronized contact data is critical for operational clarity and efficiency.
Marco Rinaudo 14 days ago
Time range search functionality for broadcast logs
Please add a time range search function for broadcast logs so its easier to search a particular log instead of checking each page for a single broadcast and when we hit back button, it should go back one step not all the way back to the main/first logs page.
Naim Khan 17 days ago
Time range search functionality for broadcast logs
Please add a time range search function for broadcast logs so its easier to search a particular log instead of checking each page for a single broadcast and when we hit back button, it should go back one step not all the way back to the main/first logs page.
Naim Khan 17 days ago
Ticket assignment based on member flag it
It would be beneficial to implement a new rule for ticket assignment based on member flags, as it can improve efficiency and accuracy in routing tickets.
aditya.h 17 days ago
Ticket assignment based on member flag it
It would be beneficial to implement a new rule for ticket assignment based on member flags, as it can improve efficiency and accuracy in routing tickets.
aditya.h 17 days ago
Single downloadable report for the entire broadcast.
Currently, user-level delivery and read data is available for individual chats within a broadcast. It would be really helpful to have this data available as a single downloadable report for the entire broadcast in basic plans. Specifically, the report should include: Users the message was sent to Delivery status (delivered/not delivered) Read status Timestamps for each stage This would make it much easier to track overall reach, identify drop-offs, and plan follow-ups without checking each chat individually. Thanks!
Naim Khan 17 days ago
Single downloadable report for the entire broadcast.
Currently, user-level delivery and read data is available for individual chats within a broadcast. It would be really helpful to have this data available as a single downloadable report for the entire broadcast in basic plans. Specifically, the report should include: Users the message was sent to Delivery status (delivered/not delivered) Read status Timestamps for each stage This would make it much easier to track overall reach, identify drop-offs, and plan follow-ups without checking each chat individually. Thanks!
Naim Khan 17 days ago
Completed
Mobile App Media Library Local Cache
Feature Category Performance and User Experience Description Periskope allows users to select stored media files when sending WhatsApp messages. However, the current behavior appears to retrieve media from the server every time a user sends a file, even if the same media has already been used previously. This results in unnecessary delays and inefficient bandwidth usage, especially for teams that frequently reply with the same images, videos, documents, or other media files. Proposed Solution Implement a local caching system for media files in the mobile application. Proposed behavior: When a media file is used for the first time, it is retrieved from the server as it is today. The file is then cached locally within the mobile app. On subsequent uses, the file is loaded directly from the local cache instead of downloading it again. The application may optionally verify whether the remote file has been updated and refresh the cache only when necessary. Problem Being Solved Repeated downloads of the same media create unnecessary delays and reduce efficiency for users who frequently send identical media files in conversations. Expected Benefits Faster media selection and sending Improved responsiveness in the mobile app Reduced server requests Lower bandwidth consumption Better experience for high volume customer support environments Additional Context In many operational scenarios, a large percentage of WhatsApp replies reuse the same media assets repeatedly. Local caching would significantly improve efficiency and usability of the media library.
Marco Rinaudo 22 days ago
Completed
Mobile App Media Library Local Cache
Feature Category Performance and User Experience Description Periskope allows users to select stored media files when sending WhatsApp messages. However, the current behavior appears to retrieve media from the server every time a user sends a file, even if the same media has already been used previously. This results in unnecessary delays and inefficient bandwidth usage, especially for teams that frequently reply with the same images, videos, documents, or other media files. Proposed Solution Implement a local caching system for media files in the mobile application. Proposed behavior: When a media file is used for the first time, it is retrieved from the server as it is today. The file is then cached locally within the mobile app. On subsequent uses, the file is loaded directly from the local cache instead of downloading it again. The application may optionally verify whether the remote file has been updated and refresh the cache only when necessary. Problem Being Solved Repeated downloads of the same media create unnecessary delays and reduce efficiency for users who frequently send identical media files in conversations. Expected Benefits Faster media selection and sending Improved responsiveness in the mobile app Reduced server requests Lower bandwidth consumption Better experience for high volume customer support environments Additional Context In many operational scenarios, a large percentage of WhatsApp replies reuse the same media assets repeatedly. Local caching would significantly improve efficiency and usability of the media library.
Marco Rinaudo 22 days ago
Native WhatsApp Business Labels Import and Bi Directional Sync
Currently Periskope offers a label system that is separate from the native label system available in the WhatsApp Business App. While the feature is useful, the labels exist only inside Periskope and are not synchronized with the labels that already exist in WhatsApp Business. This creates two parallel label systems, which leads to duplication and the loss of the original organizational structure already used inside WhatsApp Business. Proposed improvement: Implement native label import and bi directional synchronization with the WhatsApp Business label system. Suggested behavior: Periskope imports the existing native labels already attached to chats in WhatsApp Business. Synchronization occurs in both directions so that changes made in Periskope are reflected in WhatsApp Business and vice versa. Since WhatsApp Business currently limits native labels to 20, Periskope could synchronize the first 20 labels with WhatsApp. Periskope could still allow additional internal labels beyond the 20 limit. These additional labels would remain Periskope only and would not sync back to WhatsApp. Why this matters: Many users already rely heavily on WhatsApp Business native labels to organize conversations. Losing these labels during migration to Periskope would remove important historical categorization that has already been applied to many chats. Technical note: There is strong evidence that native labels are exportable and synchronized by WhatsApp itself. When linking additional devices to the WhatsApp Business App, the existing labels and their assignments are automatically replicated across devices. This suggests that label data is accessible and can be synchronized. Expected benefit: This feature would allow Periskope to integrate seamlessly with existing WhatsApp Business workflows while preserving the user’s existing chat organization.
Marco Rinaudo 22 days ago
Native WhatsApp Business Labels Import and Bi Directional Sync
Currently Periskope offers a label system that is separate from the native label system available in the WhatsApp Business App. While the feature is useful, the labels exist only inside Periskope and are not synchronized with the labels that already exist in WhatsApp Business. This creates two parallel label systems, which leads to duplication and the loss of the original organizational structure already used inside WhatsApp Business. Proposed improvement: Implement native label import and bi directional synchronization with the WhatsApp Business label system. Suggested behavior: Periskope imports the existing native labels already attached to chats in WhatsApp Business. Synchronization occurs in both directions so that changes made in Periskope are reflected in WhatsApp Business and vice versa. Since WhatsApp Business currently limits native labels to 20, Periskope could synchronize the first 20 labels with WhatsApp. Periskope could still allow additional internal labels beyond the 20 limit. These additional labels would remain Periskope only and would not sync back to WhatsApp. Why this matters: Many users already rely heavily on WhatsApp Business native labels to organize conversations. Losing these labels during migration to Periskope would remove important historical categorization that has already been applied to many chats. Technical note: There is strong evidence that native labels are exportable and synchronized by WhatsApp itself. When linking additional devices to the WhatsApp Business App, the existing labels and their assignments are automatically replicated across devices. This suggests that label data is accessible and can be synchronized. Expected benefit: This feature would allow Periskope to integrate seamlessly with existing WhatsApp Business workflows while preserving the user’s existing chat organization.
Marco Rinaudo 22 days ago
Completed
Full Support for WhatsApp Communities (Admin Promotion + Community Management)
Currently, Periskope doesn’t fully support WhatsApp Communities. We’re able to add members to the announcement group, but promoting members to admin fails, since WhatsApp requires admin promotion from the parent community level which is not currently possible. It would be helpful if Periskope could support community-level actions like promoting admins and managing announcement groups within WhatsApp Communities.
Naim Khan 25 days ago
Completed
Full Support for WhatsApp Communities (Admin Promotion + Community Management)
Currently, Periskope doesn’t fully support WhatsApp Communities. We’re able to add members to the announcement group, but promoting members to admin fails, since WhatsApp requires admin promotion from the parent community level which is not currently possible. It would be helpful if Periskope could support community-level actions like promoting admins and managing announcement groups within WhatsApp Communities.
Naim Khan 25 days ago
Ticket ID Creation Time Zone
Currently, the ticket ID creation time is displayed in UTC, which creates confusion while tracking and reviewing tickets. It would be more helpful if the ticket creation time is shown in IST or automatically adjusted based on the customer account’s time zone. This change will improve clarity in reporting, ticket tracking, and operational reviews, as teams generally work according to their local time zones. Request the team to consider enabling time zone–based ticket timestamps for better visibility and accuracy.
Sanjeev Kumar Dangi 26 days ago
Ticket ID Creation Time Zone
Currently, the ticket ID creation time is displayed in UTC, which creates confusion while tracking and reviewing tickets. It would be more helpful if the ticket creation time is shown in IST or automatically adjusted based on the customer account’s time zone. This change will improve clarity in reporting, ticket tracking, and operational reviews, as teams generally work according to their local time zones. Request the team to consider enabling time zone–based ticket timestamps for better visibility and accuracy.
Sanjeev Kumar Dangi 26 days ago
In Progress
Enable zoom and export for images opened in chat (Mobile App)
Hey there! I would like to suggest an improvement to the chat image functionality. Currently, when an image is opened directly in the chat, it is not possible to zoom in or export it. To do that, it is necessary to go to Chat Info > Media, search for the image, and then zoom or export it from there. In my use case, for example, I needed to check details in three photos, but I could not zoom in while viewing them in the chat. Having a zoom and export option directly when opening the image in the chat would make the process much faster and more practical. Thank you!
Suporte | N2 26 days ago
In Progress
Enable zoom and export for images opened in chat (Mobile App)
Hey there! I would like to suggest an improvement to the chat image functionality. Currently, when an image is opened directly in the chat, it is not possible to zoom in or export it. To do that, it is necessary to go to Chat Info > Media, search for the image, and then zoom or export it from there. In my use case, for example, I needed to check details in three photos, but I could not zoom in while viewing them in the chat. Having a zoom and export option directly when opening the image in the chat would make the process much faster and more practical. Thank you!
Suporte | N2 26 days ago