Hansal Kothari
TeamCommented on Chat list report with all numbers inside a groupHi, the behaviour exists currently on the UI. Go to chat list screen and click on a chat. On the right hand side panel, you would be able to see the members list containing all the phones.Commented on Reports by Contact Purpose and ReasonsHi, William. Could you provide us more information on feature do you need here.Commented on Ticket symbol in chat window need to disable for closed chatsHi Nikhil, the behaviour you’ve mentioned already exists. For a chat, if there is not open ticket, the ticket icon won’t appear below the chat image in the chat list.Commented on disable the existing ticket labels while keeping the historical ticket dataHi, you can currently disable ticket, chat or contact labels from settings > labels screen. Disabling a label won’t remove them from the tickets they are attached to. Thank you!Commented on whatsapp reminders for tasks and ticketsHi, This is Periskope Support. Thanks for your request. We will present this to our team and get back to you.Commented on option to open chats in new tabsHi, This is Periskope Support. Thanks for your request. We will present this to our team and get back to you.Commented on Delivery-status webhook for broadcasts (alert on failed ack)Hi, This is Periskope Support. Thanks for your request. We will present this to our team and get back to you.Commented on Unable to send voice note on chatsHi, you can currently send voice notes. To do so, record the audio and send it. Thanks!Commented on Notifications based on different filters/ labelsHi Team, Thank you for submitting your request. We will review the feature internally with our product team and get back to you shortly with an update.Commented on Scheduled Messages List - it tells us what days and times they go out but fail to tell us in which chat groupsHi, the destination shows shows comes up in the header of the scheduled messages.Commented on Quick REply-PollsHi, we have now added the ability to create a poll in a quick reply.Commented on API to cancel/delete scheduled broadcastsWe have added the APIs to cancel/delete broadcasts. Refer this to get started - https://docs.periskope.app/api-reference/message/delete-broadcastCommented on Add 'chat_id' Filter to 'GET /chats' EndpointHi, we have now added this filter in the List all chats API. Thanks!Commented on Bulk export of chat audit logs (all chats, not one at a time)Hi, we have now added chat audit logs in the analytics > data exports screen. Thanks!Commented on Would be great to have an ability to re-order saved filters.Hi team, We may not pick up this feature request currently as this feature is high effort and less usability. However, you can let us know the order that you want for your custom filters, we will arrange this for you from the backend. Thanks!Commented on Ticket ID Creation Time ZoneHi team, Could you tell us about this request in a bit more detail. Is this feature request is for frontend application, or do you want the IST or local time for ticket exports. It would be much more helpful if you provide us with screenshots or images. Thanks!Commented on POLLS: make them templatable for other groupsHi team, We will add the support for polls in the quick replies, so that you can reuse the same poll across all the chats. Thanks!Commented on Templates from Bulk Messages to be used within Single DMsHi team, You can do this via quick replies. Create a quick reply similar to the message template that you’ve send in a broadcast.Commented on Bulk Assignment of Messages to TicketsHi team, We have now provided the ability to select multiple messages and attach them to a single ticket. Thanks!Commented on Automated Email ReportsHi team, We now have scheduled exports for Ticket exports. You can provide the details like scheduled time, cadence, status, priority etc to configure this up, and you would be receiving the ticket exports on the emails. Thanks!Commented on Cloning/ Duplicating Templates (to then customize for another chat)Hi, we have quick replies which you can use across all chats. You can create quick replies in settings > quick replies page. When you need to use a quick reply in a chat, just type /, it will open the dropdown and you can select the required quick reply.Commented on AI rephrase option for mobile appHi team, AI polish is present in the mobile app. We would also be adding AI dictating feature soon. Thanks!Commented on POLLS: make them templatable for other groupsHi Team, Thank you for submitting your request. We will review the feature internally with our product team and get back to you shortly with an update.Commented on Add 'chat_id' Filter to 'GET /chats' EndpointHi Team, Thank you for submitting your request. We will review the feature internally with our product team and get back to you shortly with an update.Commented on Bulk Assignment of Messages to TicketsHi Team, Thank you for submitting your request. We will review the feature internally with our product team and get back to you shortly with an update.Commented on Tempo entre os disparosHi, we have the delays of 5 min and 15 minutes for sending the broadcast.Commented on Time range search functionality for broadcast logsHi team, We now have timestamp filters in broadcast logs. Thanks!Commented on Retry of failed broadcastHi team, We now have retry for failed and pending broadcasts. To do so, go to the logs screen and click on the three dots for the broadcast you want to retry. A dropdown will open up, select the retry failed button to retry the broadcast. ThanksCommented on POLLS: team voting from within Periskope isnt allowedHi team, Participating in Poll messages is not supported by Periskope.Commented on Break up of unread chats and flagged messages based on phone number.Hi, you can filter it on the chat list itself. Select all the flagged chats and then select the phone number for which you want to see all the flagged chats.